Shipping policy

Shipping Policy for KUFFS

Effective date: 02/03/2024


Welcome to KUFFS, owned by LANOTEX! We are excited to provide you with high-quality jewelry and accessories products. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of your orders. Please read this policy carefully before making a purchase.

 

Shipping Destinations

We currently ship to addresses within Egypt. Unfortunately, we do not offer international shipping at this time. We apologize for any inconvenience caused.

 

Shipping Methods and Timelines


We strive to process and ship orders promptly. The processing time for your order may vary depending on the availability of the products and the volume of orders we receive.

Once your order is processed, we will ship it using a reliable courier service. The estimated shipping time will be provided to you during the checkout process. Please note that the estimated shipping time is not guaranteed and may be subject to unforeseen delays beyond our control.

 

Shipping Costs


Shipping costs vary depending on the weight, dimensions, and destination of your order. The shipping charges, if applicable, will be displayed at the checkout stage before you complete your purchase.

From time to time, we may offer free shipping promotions. These promotions, if applicable, will be clearly indicated on our website or during the checkout process.

 

Order Tracking


Once your order is shipped, we will provide you with a tracking number and instructions to track your package. You can enter the tracking number on our website or the courier's website to get real-time updates on the status and location of your shipment.

Please note that it may take a few hours for the tracking information to be updated in the system after your package is shipped. If you have any concerns about the tracking or delivery of your order, please contact our customer support team, and we will be happy to assist you.

 

Delivery Issues and Responsibilities


We are committed to delivering your order in a timely manner and in good condition. However, please note that once your order is shipped, the risk of loss or damage to the products is transferred to you.

It is your responsibility to ensure that the shipping address provided is accurate and complete. We do not take responsibility for any undelivered packages due to incorrect or incomplete addresses provided by the customer.

In case of any delivery issues, such as non-delivery, damaged package, or wrong items received, please contact our customer support team within 48 hours of receiving your order. We will work with you to investigate and resolve the issue as quickly as possible.

 

Customs and Duties


Any customs duties, taxes, or additional charges imposed by the customs authorities in your country are the sole responsibility of the customer. Please check with your local customs office for information on customs regulations and potential additional costs before placing your order.

 

Contact Us


If you have any questions, concerns, or requests related to our Shipping Policy, please contact our customer support team:

- Email: info@kuffsdesigns.com
- Phone: +201006622873
- Address: 6 SIkit El Manakh Downtown, Cairo, EG

Thank you for choosing KUFFS. We hope you have a pleasant shopping experience!